![]() Let me know if it makes a good copy or not. Place a document face down on the scanner glass and press the copy option on the printer control panel. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not. Going through your post, it looks like a scanner failure issue with your printer. This is a great place to find the help you need, from other users, HP experts, and other support personnel! To show appreciation for my help, please click the " Thumbs Up Icon" below! Please click " Accepted as Solution" on the post that solves your issue to help others find the solution. ![]() I hope that answers your concern adequately. (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. ![]() HP Technical Support can be reached by clicking on the following link: (1) Once the support page opens please select the country in which you're located. Please contact the phone support to get the printer service options. Hello, if the copy fails even after restarting the printer, then the issue could be with the scanner mechanism
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